The following package is not supported by its vendor: The following NEW package is going to be installed: 'perl(YAML::LibYAML)' not found in package names. Key Name: devel:languages:perl OBS Project Fingerprint: 36F0AC0BCA9D8AF2871703C5DCCA98DDDCEF338Cĭo you want to reject the key, trust temporarily, or trust always? (r): a New repository or package signing key received: Otrs-sles:/opt/otrs # zypper install -y 'perl(YAML::LibYAML)' Now you can install missing modules like below.

The first time you use zypper after you added this repository, you will be prompted to add its key. The corresponding line would look like this: On openSUSE 12.3 the extra repository is only needed for the Mail::IMAPClient module, which you'd only need if you need to collect mailsįrom an IMAP server secured with TLS. As an example, the repository for SLES 11 SP 3 would be added like this: On SLES you shoud add an external repository in order to get missing modules.Ĭhoose the repository needed for your OS version from here: Optional modules may include those needed for communication with MDAs via IMAP(S) or gernerating PDF output. opt/otrs/bin/ will let you know which modules are missing, and must or can be installed. OTRS needs more modules than can be installed via the package manager per default. Table of Contents The Simple Way - Installation of Pre-Built Packages Installing the RPM on a SUSE Linux server Preparing the database for OTRS Installing OTRS Installation of additional perl modules Installing OTRS on a Red Hat Enterprise Linux or CentOS system Preparation: Disable SELinux Preparing the database for OTRS Installing OTRS Installation of additional perl modules Installation of Oracle database driver on Red Hat / CentOS Installing OTRS on a Debian or Ubuntu system Installation From Source (Linux, Unix) Using the Web Installer OTRS on Windows How to migrate existing Windows installations to Linux Introduction and preparation Get OTRSCloneDB script to clone databases Enable remote access for the PostgreSQL database of target system Stop OTRS services Drop the existing database of your target system to have an empty database for the clone data Get the PostgreSQL password of your database Clone your database into the target system Copy the following files from your Windows based system to the target system Reinstall all packages Disable remote access for the PostgreSQL database of your target system Start OTRS services Updating OTRS Additional Applications FAQ

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